How long is the delivery time?
Normal delivery time to EU is 1-2 week and normal delivery time to United States is 1-3 weeks. Delays may occur but this happens very rarely (around 1% of all deliveries).
Are there any other taxes or customs fees?
No it should not normally occur, but it is not a guarantee either. If extra fees apply, you as a customer pay it.
What if my order does not arrive?
No worries, all our deliveries are insured and should problems be found we solve it. You never have to worry that you will lose money when you shop with us, not under any circumstances.
Confirm order and shipping status
An email confirmation will be sent to you once the order is shipped. After you receive your order confirmation, you may be sent a tracking email if your item is assigned one from the supplier (please allow 1-4 days for this). However, some items do not come with a tracking code and you will not receive a shipping email - please do not worry though, your order has been processed and will be shipped within 2-4 business days. Otherwise, we will only contact you if there is an issue or discrepancy with your order.
You can always contact us via email: firstname.lastname@example.org
Remember it is normal if you can not track your order right after you receive it. Please allow 24-48 hours late for your tracking details to update. Check your spam folder or Subscribe to our Newsletter to make sure we are able to contact you!
More about shipping time, please read.
We surveyed 2500 participants asking whether they would prefer to pay more for products/ shipping or wait a little longer for their items when they can get them at such a competitive price. Overwhelmingly, 83% of respondents answered "prefer to pay less and wait a little longer" for their order and it was concluded that we would offer the best prices possible on our dice, and sacrifice on the week or under shipping. We hope that you understand our reasoning behind the wait times, and if you have any further questions please contact us via email.
Payments, returns and refunds.
What payment methods do you allow?
We provide secure payment methods such as Paypal, Stripe and credit cards.
How about returnings, can i return my products?
Of course you can! Our return policy is 14 days after the recipient of your product, If you wish to return your product, send an email describing why you want to return the item, we will then send all the information needed to return the item.
Read more at returning and refunds